Trust and transparency
Silsilat gives Ar-Rahnu operators and financing partners one shared record of every valuation, approval and payment. This page says plainly where we stand today.
Silsilat is designed to support Shariah-compliant Ar-Rahnu financing. The platform's overall structure is under Shariah and legal review, and each operator's financing products are approved before they can be used. We will publish the outcome of that review here.
Read our Shariah statementSilsilat works with cooperative Ar-Rahnu operators, which are supervised by Suruhanjaya Koperasi Malaysia (SKM). The operator provides the financing to its customers under its own products; Silsilat provides the technology and the shared record.
The platform's controls are designed around SKM's Ar-Rahnu directive (Arahan SKM Bil. 1/2025): limits, disclosure, custody, notices, complaints and reporting. Each operator remains responsible for its own compliance.
These rules are built into the software, not left to policy documents.
Every item is valued by the operator's valuer from its weight, purity and the operator's published buying price. Nothing is estimated automatically, and the valuer cannot also approve the financing.
Financing amount, tenor and charges are checked against the operator's approved product and the regulator's limits before anyone can approve it.
Each approver has a limit set by the operator's board. Larger financings go to someone with the authority for them, and nobody approves what they originated.
As standard, each item is sealed and its vault location recorded before pay-out. Every movement and release is logged, and releases need a second person.
A product disclosure sheet with the actual charges is produced for every financing, and each branch's price board shows its daily gold price, margin and charges.
An item is sold only after the overdue and auction notices and waiting periods, by public auction. Any surplus is recorded and paid to the customer.
Complaints are acknowledged and resolved within set deadlines, and can be escalated to the regulator. Every step is kept.
Customers are screened before financing. Personal contact details and evidence files are encrypted, and operators see only their own customers.
Any AI risk commentary is labelled advisory and never blocks or approves anything. The valuer's valuation and the approver's decision are binding.
Returns are not guaranteed. Partners are repaid when financings are redeemed and settled, and repayment depends on customers and operators.
If something on this page is wrong, or you have a concern about the platform, contact us or call +60 3-2201 1834. We reply within 2 business days. Customers with a complaint about a pledge should raise it with their Ar-Rahnu branch, which must acknowledge and resolve it within set deadlines.
